Frequently Asked Questions
Can I pickup my order?
Yes! Please wait to receive an email that your order is ready for pickup. We offer local pickup for all orders. Pickup information will be in your email!
When will my order ship?
In-stock items will ship within 3-5 business days after the order is placed. Online-only items will ship out within 5-15 business days, depending on vendor and availability. Once your order ships, you will receive a tracking number sent to your email.
How do I apply a discount or gift card to my order?
When you checkout, there will be a box under your total amount due to enter promo codes and gift cards.
What is the rewards program?
We have an amazing program to reward our customers for shopping with us! You earn points for every purchase and can redeem points for discount codes and coupons to use on future purchases.
How do I sign up for the rewards program?
Click here to join our rewards program! https://www.heartsandhems.com/account/register